Oracle Hospitality OPERA Cloud Property Management is a cloud-based, mobile-enabled platform for next-generation hotel property management. Based on OPERA Property on premise, the leading enterprise solution suite for the hospitality industry, OPERA Cloud offers an intuitive user interface, comprehensive functionality for all areas of hotel management, secure data storage, and hundreds of key partner interfaces to meet the needs of hotels of all types and sizes.
Opera Hotel Management Software
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Integrated operations: OPERA Cloud integrates with Oracle"s industry-leading point-of-sale and kitchen management solutions to ensure more efficient food and beverage operations, maximizing guest satisfaction and profitability.
Dallas-based Sabre presents a potential rival, given that it already has customers at 39,000 properties worldwide using its enterprise software for a variety of services, such as its central reservation system and its booking engine for hotel websites.
He will presumably be hoping that current hotel user of the SynXis Central Reservations system will upgrade to the property management system to have a more seamlessly unified picture of guest profile data from guests who book directly with the property. In theory, this functional enables hotel workers using mobile tablets to upsell guests to other services across properties and guest stays.
The first hotel customers will be using the system by the end of this year, said Mike Rodger, vice president guest experience and property management at Sabre Hospitality and who came over a year ago from having managed the technology systems at Four Seasons.
Once Sabre has a customer relationship management offering, too, the one big piece that will be missing will arguably be revenue management software. The company plans to offer integrations with third-party providers.
Photo credit: Sean Menke, a year-and-half into his job as CEO of Sabre, speaks at his company's annual customer conference in Dallas, Texas on April 10. The company wants to expand its sales of software to hotels. Sabre
More people than ever are paying for hotel rooms with debit and credit cards. And this means hoteliers are constantly working with sensitive data. The problem is, data thieves are always lurking. In July of 2022, Marriott International confirmed that it lost 20 gigabytes of sensitive data to hackers. Unfortunately, this also included guest credit card information. The right hotel software can help protect against these threats and ensure you are up to date with the latest security standards.
The correct combination of hotel software solutions can make staff much more efficient across a property. And this is especially true for departments like the front office and housekeeping. Making these departments more efficient can help hotels provide the same great guest experience with fewer staff. This can be particularly important during a labor shortage or inflationary period.
Fraud and chargebacks can cost hotels thousands of dollars per year and a lack of proper modern hotel software can make the problem even worse. In fact, many hotels still use paper forms to process credit card authorizations even though they are no longer PCI compliant. Being out of PCI compliance makes it almost impossible to ever win a chargeback. It also increases the likelihood that a hotel will become a victim of fraud. However, modern digital solutions can bring hoteliers into compliance and provide various levels of fraud detection. This helps hoteliers prevent most chargebacks and win them if/when they happen.
A Guest Management System (GMS) is an integrated suite of guest-facing, web-hosted software products. These solutions generally act as a conduit between hotel staff and guests and are used to streamline communication and tasks of all kinds.
A Market Intelligence Platform enables hoteliers to get crucial insights into industry trends and their surrounding competitive set (compset). These software tools provide real-time hotel booking intent to uncover new revenue opportunities through the use of millions of unique data points.
A solid market intelligence platform is extremely useful for planning future business operations and critical for calculating key hotel KPIs that require outside compset data, such as market penetration index (MPI) and revenue generation index (RGI).
Listing Management Software is used by all kinds of entrepreneurs to keep important facts about their businesses consistent across various public profiles. In the hospitality space, the important public profiles hoteliers should worry about the most include OTAs and GDSs, along with review profiles like Google Business and TripAdvisor. Any successful local SEO marketing strategy will include the use of a listing management software.
Listing management software acts as a single source of truth for basic information about your hotel that every guest would want to know (e.g., name, address, phone number, business photos, etc.). These tools enable hoteliers to update content across every demand partner simultaneously from one centralized location.
Large events can be a challenge to manage for the F&B/Catering and Sales Departments at a property. However, a full-powered customer relationship management (CRM) solution designed specifically for hotels that integrates with the rest of your technology stack can make everything much more manageable and efficient.
More than a strategy, more than a platform, IDeaS is a committed, proactive partner, relentless about enhancing your productivity with faultless IDeaS revenue management software. We provide revenue performance advisors for advice and guidance where it matters most for your business.
However, the COVID-19 pandemic has led to a surprising turn of events. More and more hotels are taking this downtime to improve their technologies and prepare themselves for when things go back to normal. One of the solutions that hoteliers are looking to implement is the hotel property management system.
A hotel property management system is a specifically designed software solution for the hotel industry. More specifically, it is focused on improving hotel management. Hotel PMSs give you the power to manage all your inventories, guest billing, reservation system, check-ins, housekeeping, and bookings in a digital environment.
A hotel property management system lets you manage, schedule, and organize all of your daily operations with ease. These solutions represent the central information database for all operations within a hotel. To check how it all works, refer to this text.
All the information flows between departments through the hotel software and is redirected to the right places. A Hotel PMS is used by the front desk department, managers, outlet staff, and housekeeping.
Modern hotels need to provide a seamless, personalized experience while secure maximal efficiency on an operational level. A hotel PMS can help you deliver the experience your guests need while letting you grow your organization.
A Hotel PMS lets you streamline all of your processes, enhance communication between departments, improve data management, and get valuable analytics that can give you insights into your overall performance. Of course, for a hotel PMS to allow you to do this, it needs to have certain features.
Hotel property management systems come with various features, but there are some essential ones every hotel should look for. These features actually enable your organization to harness the advantages of these tools.
An easy-to-use dashboard lets your hotel management team and desk staff view all vital information and statistics. At the same time, it lets you adjust your schedule quickly so that your staff can know which tasks are a top priority.
When implementing a hotel property management system, you should have to put your staff through extensive training before they can start using it. The system should have an intuitive interface and allow users to perform actions with a couple of clicks.
"As property needs become more complex, the right PMS is key to ensuring hotel managers and frontline staff have the tools needed to operate more efficiently without detriment to guest service," said Dorothy Creamer, research manager, hospitality & travel digital transformation strategies for IDC. "Oracle Hospitality's OPERA Cloud PMS is architected to address the pressing issues hoteliers face on a daily basis while helping to navigate fresh challenges and introduce new business models without technology friction to consistently deliver an elevated guest experience."
"Being recognized as a Leader in the IDC MarketScape Hospitality PMS report, and positioned above all other vendors on our dimension capabilities and strategy, reaffirms our investment in and continued dedication to the global hospitality market," said Alex Alt, senior vice president and general manager, Oracle Hospitality. "The PMS has always played a key role as the heart of a hotels' operations and has only grown in importance as guests return to travel with different expectations. Oracle Hospitality is committed to providing technology that helps hoteliers adapt to the changing needs of the industry and deliver exceptional guest and staff experiences."
About Oracle Hospitality Oracle Hospitality brings more than 40 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. Our hardware, software, and services enable customers to act on rich data insights that deliver personalized guest experiences, maximize profitability, and encourage loyalty. 2ff7e9595c
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